About us and our team
We are based in Deeside, just outside Chester. Our online store caters for everyone nationwide, we are up and down the UK every day of the week. We also have a large, local showroom, our customer service team are in the offices connected, it's a very happy place to work and we hope this is reflected in our service. We also have a large warehouse and logistics depot in a separate location.
The owner and his team work so hard to give you not only the best value, also the best customer care possible.Whether this be pre-sale, after sale, delivery and if you ever need advice or experience any problems you will find we're very friendly and approachable.
It's not just the family at Sleepland, we are lucky enough to have fantastic staff working alongside us who are worth their weight in gold. We don't outsource any aspect of our business, from phones, internet stuff, delivery etc we're completely in house.
We find you the best beds and mattresses which give you value for money and always keep our prices as low as possible. We don't do gimmicks or misleading sales if you know what I mean, just honest prices every day of the year. We try to give you as much information as possible when adding our items. If we've missed anything please contact us.
We started off online only, early 2009 we opened a large showroom in Deeside, North Wales, 14 minutes from Chester. We have the same low prices whether you shop online or in our bed shop.
We give you good old fashioned customer service. We run a professional business whilst being friendly and approachable. If you phone us for advice we employ our own staff, you will not get an impersonal call centre or a pushy salesperson. Just honest and helpful advice in a friendly manner and only ever if asked for. The same goes for after sales care, please never hesitate in contacting us if you experience any problems or need advice on anything at all.
I would like to re-iterate the above with an email we received from a lovely lady today referring to one of our team
Hi there, yes that day and time I can take delivery.
Can I take this opportunity to say how fantastic Beverley who sold me the bed is, she is really great person. After ringing around other bed companies ( before finding your bed company ) staff were cold, depressing and non helpful but what a breath of fresh air when the lovely Beverley answered the phone and sorted my queries out !
Thank you so much, Reba
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